Terms of Service

1. About these terms

These Terms of Service govern the use of the service channels and digital transformation consulting services offered by MDP Consultoria ("MDP", "we"), based in Curitiba, Paraná, Brazil, including service via WhatsApp, Instagram, Facebook (Messenger and Pages), email, our digital maturity diagnostic platform and MDP Omni, our customer service platform.

By contacting us through any of these channels or using the Free Initial Diagnostic, you agree to the conditions described here and to our Privacy Policy.

2. Nature of our services

MDP provides digital transformation consulting to small and medium-sized businesses, including digital maturity diagnostics, process mapping, and automation and systems integration solutions. Initial contact via WhatsApp, Instagram or email is commercial and informational and does not, by itself, constitute a service agreement.

Any service actually contracted will be formalized in a specific proposal or contract, with its own scope, deadlines and prices, which prevail over these general terms in case of conflict.

3. Use of service channels

By using our service channels, you agree to:

• Provide true and up-to-date information when requested;
• Not use the channels for unlawful or offensive purposes, or in ways that violate third-party rights;
• Not send malicious content, spam or attempts to gain improper access to our systems.

We reserve the right to end or restrict service to users who breach these conditions.

4. Use of MDP Omni by business customers

MDP Omni lets businesses ("Customers") connect their Instagram and Facebook accounts to receive and reply to messages and comments. By connecting an account, the Customer declares that:

• it owns the account, or is authorized to manage and connect it;
• it complies with Meta's Terms and Policies, including the messaging rules, such as the 24-hour reply window;
• it has a legal basis to process the data of the people who write to it and informs them, where required, about the use of a customer service platform;
• it will not use the service for spam, unlawful content or content that violates third-party rights.

The Customer can disconnect any account at any time. MDP may suspend access in case of breach of these terms or of Meta's rules. Commercial conditions, deadlines and prices are set out in a specific proposal or contract. Data processing is described in the Privacy Policy.

5. Free Initial Diagnostic

The Free Initial Diagnostic is a digital maturity assessment tool offered at no cost, based on the information provided by the user. Results are indicative and do not replace an in-depth contractual analysis, which may be proposed as a next step.

6. Intellectual property

Methodologies, materials, texts, layouts and other content produced by MDP are the property of MDP Consultoria and may not be reproduced, distributed or used commercially by third parties without prior authorization.

7. Limitation of liability

We strive to keep our service channels available and our information accurate, but we do not guarantee uninterrupted availability of the third-party services (such as WhatsApp, Instagram, Facebook, Messenger, email) on which we depend to operate. MDP is not liable for unavailability, technical failures or interruptions caused by those platforms.

8. Changes to these terms

These Terms of Service may be updated from time to time to reflect changes in our services or in legal and platform requirements. The date of the latest update is always shown at the top of this page.

9. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of Curitiba, Paraná, are elected to settle any disputes, waiving any other, however privileged.